Shipping Policy

Thank you for visiting and shopping at Andean Star. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.  There is no cost for shipping on orders over $35 within the continental United States.  Exclusions apply.  

Bulk products (25 & 50 lbs.) are excluded from our free shipping offer.

Shipments to the following are excluded from the free shipping promotion:

  • Alaska
  • Hawaii
  • American Samoa
  • Federated States of Micronesia
  • Guam
  • Marshall Islands
  • Northern Mariana Islands
  • Puerto Rico
  • Palau
  • U.S. Virgin Islands
  • Military/FPO

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Andean Star is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S

Returns Policy

Due to the nature of our products, Andean Star Superfoods does not accept returns.

Under certain circumstances, Andean Star Superfoods may issue a credit or replace an order.

If you are not completely satisfied with your purchase, please contact our Customer Service Team within 2 days of receipt of the product, and we will make every effort to ensure that you are happy with your Andean Star experience.